Privacy Policy

1. Our Promise to You

At our organization, your privacy isn’t just a policy, it’s a commitment. We understand the trust you place in us when you provide your personal information, and we work hard to ensure it is kept safe, secure, and private. The Privacy Policy explains, in clear language, how we handle your information, who has access to it, and how we make sure it stays protected.

2. What Information We Collect

When you use our services, we may collect the following:

a. Information You Provide to Us

• Your name
• Email address
• Phone number
• Payment details such as the amount you have paid for the order (processed securely through trusted third-party payment providers)
• Order instructions and files you upload
• Any messages or communications you send to us

b. Information Collected Automatically

When you visit our website, we may collect:

• Your IP address
• Browser type and version
• Device type and operating system
• Pages you visit on our website
• Cookies and similar small data files that help us improve your browsing experience

3. Who Can See Your Information

We believe in strictly limiting access to your information. Here’s our rule:

• Only a couple of authorized employees, such as our Head of Application Development and other essential technical staff, may view certain personal details when it is absolutely necessary to process your order or resolve a technical issue.
• Your email address, phone number, and other sensitive details are never shared with the rest of our employees or any third parties.
• Our Sales & Support agents may see your first name and order number when helping you, but they cannot see your contact details or payment information such Credit Card information.

In short — we don’t even give most of our own team access to your personal information.

4. How We Use Your Information

We use your details only to:

• Process, complete, and deliver your order
• Communicate with you about your order status or account
• Respond to your inquiries and support requests
• Improve our services, website, and customer experience
• Send promotional offers or updates

We will never sell, rent, or trade your personal information to outside companies or third parties.

5. Payment Information

We do not store your full payment card details on our servers. Payments are processed securely through trusted and certified payment gateways that use encryption and fraud prevention systems.

6. Cookies and Website Tracking

Cookies are small files stored on your device that help us remember your preferences and provide a better website experience. We use them for:

• Essential site functions
• Remembering your settings between visits

You can disable cookies at any time in your browser settings, but some parts of the website may not work as intended without them.

7. How We Protect Your Information

Your privacy is guarded through:

• Secure Socket Layer (SSL) encryption on all pages where data is entered
• Restricted internal access to customer data
• Secure data centers with protection against unauthorized entry
• Regular security reviews and updates